What types of cards are accepted?

We accept Visa, Mastercard, and American Express

Why is there a 4% charge?

This mode of payment has a 4% bank surcharge that has to be added on top of the original amount. The 4% charge does not come from Utopia Safaris, it is a bank surcharge for credit card transactions.

Why should I make payment using credit card?

Credit card payment is the fastest and easiest method of making payments to us. We can immediately get an approval once the payment was processed. This payment method helps us confirm reservations easily.

How would I know if the credit card payment is successful?

After you input the card details thru the secured site, you’ll see the approval and the online receipt that you must print out for your records. Kindly send us a copy of the payment receipt to confirm your reservation promptly.

What happens if my credit card transaction fails?

If your credit card transaction fails, you may need to contact your bank to authorize payments to Tanzania. Often times, banks may put a caveat to protect their customers from fraudulent transactions in foreign countries.

Below are the details you’ll need to process a direct wire transfer to our account. Please note that using this method, bank charges will be shouldered by the client. Kindly ensure that the final account name is mentioned in the transfer copy. This payment method may take a minimum of 7 business days to complete.

What’s the Bank Details?

Account Name: Utopia Safaris: Bank Name:  Address: Bank Address, Tanzania Account Number: Account Number Swift Code: swiftcode

How do I make a direct wire transfer?

A Direct Wire Transfer can be done thru online banking or by visiting your local bank. It is also imperative that the beneficiary’s account details are accurate to avoid disputes.

How much are bank charges for the beneficiary bank account?

Depending on the bank used to process the wire transfer, approximately $25 – $75 should be kept as a provision for the beneficiary bank account charges.

What’s next after the wire transfer was completed?

Once the wire transfer was completed successfully, you’ll need to send us a scanned copy of the transaction confirmation so that we can follow up through our bank.

What’s the turn around time for the payment to get to us?

International Direct Wire Transfer may take up to 7 business day before it gets credited to our account.

If a client must cancel a reservation for an itinerary taking place in Tanzania, the following cancellation and refund policies apply unless otherwise noted on the itineraries page of the Utopia Safaris website, based on the date that Utopia Safaris receives notice of the cancellation. Please note that all cancellations must be submitted in writing (e.g., via email).

121 or more days prior to the start date: Full refund of all registration fees paid, less a 20% administrative fee. The administrative fee will be waived if the registration fees are applied toward another Utopia Safaris or as a credit in place of a refund. Credits must be used within 12 months of the date of the cancellation.

120 to 91 days prior to the itinerary start date: 50% deposit payment is forfeited. We will refund any registration fees paid in excess of 50% of the total itinerary cost.

90 to 61 days prior to the start date: 75% of the itinerary cost is forfeited. We will refund payments made in excess of 75% of the total itinerary cost.

60 days or less before the start date: No refunds will be issued